I was doing some research on the Dr. Melba ketchum DNA paper and ran across some information that stated the Ketchum's company,DNA Diagnostics, was currently in litigation. This as far as I know has nothing to do with reported bigfoot dna samples but with the company's failures.

So this got me to checking with the Better Business Bureau and I found some things that people might find interesting.

It seems there are numerous complaints filed with the BBB against Ketchum's company.

19 complaints filed

There has been 19 complaints filed with the BBB against DNA Diagnostics over the last 3 years.
Most of the complaints seem to be for either very slow or no service at all. I read some of the complaints and many did not get any results back from the lab at all. Others were trying to gets refunds. Many complaints also stated that there was a  "Failure to respond to phone calls or written requests for assistance or support" from DNA Diagnostics.

Here is a little part of one complaint, the customer wrote:
"On Feb 24th my wife called and was told "there was a problem with the sample and it would have to be re-tested". On the 4th of March my wife called again and was also told that "sometimes it depends on how the hair reacts to the chemicals, or, IT DEPENDS ON HOW YOU HOLD YOUR MOUTH WHEN RUNNING THE TEST". Then it was "the technician wasn't working out so we hired a new one that seems to be working out pretty good, so we are going to run it again tomorrow. But we may have to have another sample." We were told that this testing is done on fridays. So they had 5 fridays to complete the tests or inform me that a new sample needed to be submitted...."

The customer went on to say:
"I sent you a hair sample for HYPP testing that you received and SIGNED for on the 31st of January 2011. I have made repeated attempts to contact you about the progress and have been told "we didn't receive it when you think we did, the test will be done this week and results mailed to you, the email address you sent the email to doesn't come to me (then why have the email address?), there was a problem with the test and it has to be rerun on Friday (March 4th, 2011) and I take the results and put them in the mail that day or the next. It took you 2 days to deposit my check but has taken over 30 days to get my test results."

 There seems to be a history of slow service, could this be the reason for the long delay of the DNA paper being published? Maybe

The BBB summed the complaints as follows:
"DNA Diagnostics has developed a pattern of complaints and has failed to correct the underlying reasons for complaints. Consumers claim have paid for services that have not been delivered or have not been delivered within a reasonable time. Further, they have not received a refund when services were not provided."

With these complaints the BBB give Dr. Ketchum's company a grade of F.

Company grade of F

So given the complaints and the current rumor that Ketchum is in litigation now. I can see why the DNA paper might be delayed. I can also understand why many think the paper will never be published. If you have a possible bigfoot  DNA sample sent into Dr. Ketchum this could cause some concern about it. Will a company with a grade of F be taken seriously? Does the BBB really carry any weight? or is it meaningless?

I had very high hopes about  the DNA paper from Ketchum but after all these long delays and the history of these short comings it sure makes me wonder if everything is what it is said to be.

If you would like to check the BBB reports yourself then click HERE.
Maybe all this means nothing and the paper will come out someday...lets hope.

[* BBB = Better Business Bureau ]

Update -  
Ketchum/Biscardi connection
http://www.searchingforbigfoot.com/DNA_Diagnostic


Thanks